Website Terms and Conditions

1. About ProxeWave and these terms

This website is operated by ProxeWave from 301 Deansgate, Manchester M3 4LQ, United Kingdom. You can contact us at [email protected] or +44 7533 047528.

These terms govern use of the public website. They do not contain the complete terms on which ProxeWave may accept or perform an asset recovery instruction. Any client engagement will be governed by a separate written scope, fee basis and engagement terms.

2. General information, not professional advice

Website content is provided for general information only. It does not take account of your complete circumstances and must not be treated as legal, financial, tax, insolvency, investment or other regulated professional advice.

Asset recovery matters can involve deadlines and jurisdiction-specific rules. You should obtain appropriately qualified advice when a decision may affect your legal rights, financial position or ability to pursue a claim.

3. Enquiries do not create a client relationship

Submitting a form, sending an email, making a telephone call or messaging ProxeWave does not by itself create a client relationship or require us to accept an instruction. We may need to complete identity, authority, conflict, suitability and other checks before deciding whether we can assist.

An engagement begins only when its scope, responsibilities, fees and applicable terms have been confirmed in writing and accepted by the relevant parties.

4. No guarantee of recovery

Recovery outcomes depend on matters outside our control, including the available evidence, ownership and entitlement, counterparties, assets, financial institutions, jurisdictions, limitation periods and applicable law. We do not guarantee recovery, a chargeback, court action or any particular financial result.

Any discussion of possible routes, timescales or prospects is an assessment based on information available at that time and may change when new information becomes available.

5. Information and authority you provide

You must provide information honestly and, so far as you are able, accurately. You must not ask us to investigate, locate or obtain information about another person or asset unless you have a legitimate purpose and appropriate authority.

Do not submit passwords, private keys, full payment-card details or complete online-banking credentials. Sensitive identity and financial documents should be provided only through a route agreed with us.

6. Acceptable use

You may use the website only for lawful purposes. You must not:

• attempt to gain unauthorised access to the website, server, administration area or data;
• introduce malware, harmful code, automated scraping or excessive requests;
• submit false, misleading, abusive, defamatory or unlawful material;
• impersonate another person or misrepresent your authority;
• use website content to facilitate harassment, fraud, unlawful surveillance or infringement of another person’s rights; or
• interfere with the operation, security or availability of the website.

We may restrict access, remove submissions or take other reasonable action where misuse is suspected.

7. Testimonials and other submissions

If you submit a testimonial, you confirm that it reflects your genuine experience, that you have the right to submit it and that it does not disclose confidential information or unlawfully identify another person.

You retain ownership of your wording but grant ProxeWave a non-exclusive, royalty-free permission to review, reproduce and publish the approved testimonial on our website and promotional materials. We may abbreviate a name and make proportionate edits for privacy, length, spelling or readability without deliberately changing the meaning.

We are not required to publish a submission and may remove it. You may ask us to review or withdraw a published testimonial by contacting us.

8. Intellectual property

Unless otherwise stated, the website design, branding, text, graphics and original materials are owned by or licensed to ProxeWave and are protected by intellectual-property laws. You may view and print reasonable extracts for personal, non-commercial use.

You must not reproduce, republish, sell, modify or commercially exploit a substantial part of the website without prior written permission, except where the law expressly permits it.

9. Third-party links and resources

The website may link to official resources, professional providers or other independent websites. Links are provided for convenience and do not necessarily mean that ProxeWave endorses, controls or accepts responsibility for third-party content, security, availability or privacy practices.

10. Website availability and security

We aim to keep the website accurate, secure and available but do not promise uninterrupted or error-free access. We may suspend, withdraw or change any part of the website for maintenance, security or operational reasons.

You are responsible for using suitable devices, software and security precautions when accessing the internet.

11. Responsibility and liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, ProxeWave is not responsible for loss arising solely from reliance on general website information, inability to access the website, malware introduced by a third party despite reasonable precautions, or content on a website we do not control.

If you use the website for business purposes, ProxeWave will not be responsible for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill or anticipated savings arising from website use. Any liability relating to an accepted client instruction will be governed by the applicable engagement terms.

12. Privacy and cookies

Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains the essential session cookie and local browser storage used by this website.

13. Changes to the website or these terms

We may update the website and these terms to reflect changes in our services, technology, security, law or business practices. The effective date at the top will show when these terms were last materially updated. Continued use after an update is subject to the revised terms.

14. Governing law and disputes

These website terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except that a consumer living elsewhere may have mandatory rights to bring proceedings in another part of the United Kingdom or in another jurisdiction.

If you are dissatisfied with our service, please use our Complaints Procedure first so that we have an opportunity to review the concern.

15. Contact

Questions about these terms can be sent to [email protected] or by post to 301 Deansgate, Manchester M3 4LQ, UK.