Straight answers before you take the next step.

We work across personal and business matters including dormant assets, commercial receivables, misdirected funds and assets affected by suspected fraud. Suitability is confirmed during assessment.

We review the background, available documents, parties involved and your intended outcome. We then explain whether we can assist and the likely route.

Useful material can include contracts, statements, correspondence, transaction references and a timeline. Do not send highly sensitive documents until a secure route has been agreed.

You can still contact us. We will identify what is known, what may be obtainable and whether there is a proportionate route to investigate further.

Use the contact page, call us or message us on WhatsApp with a brief outline. Please avoid sending highly sensitive documents until requested through an agreed secure route.

Timelines vary with complexity, available evidence, jurisdiction and third-party response times. We provide a realistic indication once the matter has been assessed.

No. Recovery work carries uncertainty and no responsible provider should promise a guaranteed result. We explain risks and prospects candidly.

The proposed fee structure is explained before you instruct us. It will reflect the scope, complexity and expected work involved.

Yes. We apply access controls and handle personal information in line with our privacy obligations. Any necessary sharing is explained.

Your case manager will agree a communication approach and provide clear updates at meaningful stages, including decisions or new information that affects the strategy.

Your engagement terms will explain how work can be paused or ended and how completed work and committed third-party costs are handled. Speak with your case contact as early as possible.

ProxeWave is not a law firm. Where legal advice or proceedings are required, we can help coordinate with an appropriately qualified professional.

Potentially. Cross-border work depends on the countries involved, available records and the professionals required in each jurisdiction.

Yes. We support businesses with receivables, transaction tracing, counterparty research and other commercial recovery matters.

Potentially. Suitability depends on the asset, wallet or platform information, transaction history and jurisdictions involved. We explain when blockchain analysis, legal advice or specialist technical support may be required.

Contact your bank, card provider or payment service immediately if money may still be moving. Secure affected accounts, preserve messages and transaction records, and use the appropriate official fraud-reporting route.

We will explain why and, where appropriate, identify a more suitable direct, legal, insolvency, regulated or official route. We do not recommend unnecessary work merely to keep a matter open.

No. ProxeWave is an asset recovery consultancy, not a law firm. We involve appropriately qualified legal professionals when legal advice or representation is needed.

Identity and authority checks help protect clients, third parties and the integrity of recovery work. The information required depends on the asset, your role and any professional or legal obligations involved.

Contact us by email, telephone or post and explain what happened and the outcome you are seeking. Our Complaints Procedure sets out how concerns are acknowledged, reviewed and answered. Read our Complaints Procedure →